We care about your most valuable capital – your customers. From ordering to administration of customer accounts to handling of complaints, we manage communication with your customers and take care of all back-office processes. Together we can take another step towards your customers. 

Our services: 

Customer service / customer management

• Order acceptance and entry in our SAP-ERP

• Order management

• National and international inbound and outbound calls

• Modern call centre technology without typical background noise levels

• Individual advice and customer management

• Multilingual customer service

• Monthly invoicing for all services

• Personal and competent contact person for your customers and

  contract partners

Master data Management

• Master data entry and management

• Database management

• High-level and consistent overview of all information

• Improved information accuracy and data exchange

• Unique, validated master data for ERP and CRM systems, reporting and analysis tools

Complaint Management

• Processing of returns and credit notes

• Specially trained employees for professional handling of complaints

• Active customer management in case of complaints or claims

• Complaint handling, processing and follow-up

• Customer-oriented classification and decisions about measures to take

• Close communication with customers

• Reporting and evaluation of data

Value-added Services

• Database marketing und processing of direct marketing campaigns

• Conception and management of customer loyalty programmes

• Design and realisation of trade fair appearances